Start help Help section "How to use our telephone services" Topic "When do I need my PIN?"

When do I need my PIN?


You need your PIN in a number of instances:
  1. To login.
  2. If you dial from any number that we don't recognize as yours.
  3. If you dial an international number using one of our local access numbers.
You do not need your PIN in the following circumstances:
  1. When you trigger a callback to yourself using our callback access number.
  2. When you speed dial one of your extensions.
  3. When you dial one of your call forward numbers to reach an international number you programmed as one of your contacts. Please not that PIN access is only for customer's who have been verified through a credit card charge and via our algorithmic verification process.

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